Legal
Privacy Policy
Last updated · July 9, 2026
This policy explains what personal information PayoutEngine collects, why we collect it, and the choices you have. We wrote it in plain language on purpose. If anything here is unclear, email us and a real person will answer.
This covers our site and our product. The rules for using PayoutEngine live in our Terms of Service.
Who we are
PayoutEngine is a sales commission platform. Sales teams connect their CRM, configure their commission plans, and we calculate every rep's payout with a full, auditable record of how each number was reached.
In this policy, “PayoutEngine,” “we,” and “us” mean the company that operates payoutengine.io and the PayoutEngine app. “You” means the person reading this, whether you're a customer admin, a sales rep whose payouts we calculate, or a visitor to our site.
We're an early-stage company. As PayoutEngine and our operations grow, we'll keep this policy current and note the date of the latest change at the top.
What we collect
We collect information in three ways: what you give us directly, what we gather automatically when you use the site or app, and the CRM data a customer connects so we can calculate commissions.
- Account and contact information. Your name, work email, and company name, plus whatever you enter in a signup, waitlist, or contact form. If you become a paying customer, billing is handled by our payment processor, and we don't store full card numbers.
- Usage and device data. Standard technical information your browser sends, like your IP address, browser type, and the pages you visit, plus basic analytics about how the product is used so we can keep it fast and fix problems.
- Customer CRM and commission data. When a customer connects HubSpot or imports a file, we receive deal records, amounts, close dates, and the sales reps those deals belong to. We process this on the customer's behalf. See “Data we handle for our customers” below.
- Messages you send us. If you email us or fill in a contact form, we keep the message and our reply so we can help and follow up.
How we use your information
We use personal information to run PayoutEngine, and nothing more. Specifically:
- To provide the service: create your account, connect your CRM, and calculate commissions.
- To support you: answer questions, investigate a calculation, and follow up on a request.
- To keep the product secure and reliable: prevent abuse, debug problems, and protect your data.
- To improve the product: understand which features get used so we can make them better.
- To communicate with you: send service messages, and, only if you opt in, product updates you can unsubscribe from at any time.
- To meet legal and tax obligations, and to enforce our Terms of Service.
We don't sell your personal information, and we don't share it with advertisers.
Our legal bases (for the GDPR)
If you're in the UK or European Economic Area, the law asks us to name a legal basis for processing your personal data. We rely on:
- Performing our contract. So we can give you the service you signed up for.
- Legitimate interests. So we can secure, support, and improve the product, in a way that doesn't override your rights.
- Consent. For optional things like marketing email, which you can withdraw at any time.
- Legal obligation. When a law requires us to keep or disclose information.
Data we handle for our customers
There's an important distinction in how we treat data. For your account and our own site, we decide how and why data is used, which makes us what privacy law calls a controller.
For the CRM and commission data a customer brings into PayoutEngine, including the personal information of their sales reps, the customer is the controller and we're the processor. We act only on that customer's documented instructions, we use the data solely to provide the service, and we don't use it for our own purposes. Business customers can ask us for a data processing agreement that spells this out.
If you're a sales rep and you want a copy of your commission data, or you want it corrected, please contact your employer first, since they control that data. We'll support them in responding to you.
How long we keep it
We keep personal information for as long as your account is active and as long as we need it for the purposes in this policy. When you close your account, we delete or anonymize your personal data within a reasonable period, except where we're required to keep certain records for legal, tax, or accounting reasons, or need them to resolve a dispute.
Because every payout is exportable and every calculation is in the audit log, a customer takes their historical record with them when they leave.
How we protect it
We protect your data with encryption in transit, access controls that limit who can see what, and separation of each customer's data from every other customer's. Sensitive fields are encrypted at rest. No system is perfectly secure, but security is core to a product people trust with payroll-adjacent numbers, and we treat it that way. If a breach ever affects your personal data, we'll notify you and the relevant authorities as the law requires.
Where your data is processed
PayoutEngine is operated from the United States, and the providers we use may process data there. If you access the service from outside the US, you understand your information will be transferred to and processed in the US. Where we move personal data out of the UK or EEA, we rely on approved safeguards such as the standard contractual clauses.
Your rights and choices
Depending on where you live, you have some or all of these rights over your personal information:
- Access. Ask for a copy of the personal data we hold about you.
- Correction. Ask us to fix data that's wrong or incomplete.
- Deletion. Ask us to delete your personal data.
- Portability. Get your data in a portable, machine-readable format.
- Objection and restriction. Object to or limit certain kinds of processing.
- Withdraw consent. Opt out of marketing email or withdraw any consent you gave, at any time.
To exercise any of these, email us and we'll respond within the time the law allows, usually within 30 days. We won't charge you or treat you differently for asking. If you're a California resident, the CCPA gives you these rights too, including the right to know what we collect and the right not to be discriminated against for exercising them, and we confirm again that we don't sell your personal information. If you're in the UK or EEA and think we've mishandled your data, you can complain to your local data protection authority, though we'd appreciate the chance to put it right first.
Children's privacy
PayoutEngine is a tool for businesses and isn't meant for anyone under 18. We don't knowingly collect personal information from children. If you believe a child has given us their information, email us and we'll delete it.
Changes to this policy
We'll update this policy as the product and the law evolve. When we make a material change, we'll revise the date at the top and, where it's significant, tell you directly. Continuing to use PayoutEngine after a change means you accept the updated policy.
How to reach us
Questions about your privacy, or want to exercise one of the rights above? Email us at [email protected], or reach us through our contact page.